A View From The Top
Not all executives are fooled by outsourcing's empty promises. At many companies, outsourcing is out, and upper management gives its in-plants a ton of praise.
It's a question every in-plant manager asks, but few get answered: what does management think about my in-house printing operation?
In the past several years, the answer has too often come in the form of a decision to eliminate the in-plant and outsource printing. That, however, is certainly not the whole story.
Many forward-thinking organizations stand squarely behind the quality, cost-effectiveness and convenience of their in-plants. To find out why, In-Plant Graphics spoke with upper management at several successful companies and organizations. The following article contains more information than appeared in the original article.
• Vice President Technical Shared Services/Field Support: Jim Plotts
• In-Plant Manager: Bob Tierney
• In-Plant Employees: 350
• In-plant annual budget: $80 million
IPG: What's your impression of the performance of Allstate's in-plant?
Plotts: Bob and his folks have developed such a great operation over there that we get nothing but praise from it. When it comes to the quality and timeliness and performance of Bob's operation, we get absolutely no complaints whatsoever from the people we have to support.
IPG: And it's working out financially?
Plotts: I'm convinced we're savings loads of money. They do studies to price themselves against the competition, and they're always right there or better. We think we're so good we're actually starting to insource. We've got the equipment and the people to do it. We don't necessarily have the excess capacity, that's not what it's about, but we think we're pretty good at it, to where we could probably make a pretty good profit on the business.
Last year I think Bob did 87 projects from outside of Allstate. They weren't big projects, but we've got a new initiative underway where we're going to use print as one of our revenue streams, because we feel we can market this.