Customer Input Aids Oregon In-plant

After years of declining impression numbers, David Hughes knew his in-plant could not sit idly by if it was to make a rebound. So to find out how to better serve his customers within Salem-Keizer Public Schools, he and his staff made it a priority to venture outside the in-plant's walls for face-to-face conversations with other district employees.

As a result of these meetings, the Salem, OR-based in-plant uncovered a desire for wide-format printing capabilities, which it has since successfully implemented. Find out what other new services the in-plant added as a result of listening to its customers by reading the full story.