Web-to-print Caps Digital Overhaul at Mesa College

in-house from copiers and printers located around the campus. The new location will introduce students to a new way of printing. The Digital StoreFront will be opened to students to use with their personal laptops and computers. Students will be able to print using a Pay4Print card, rather than paying with cash.

Hedgecoth is delighted with how organized Digital StoreFront has made the operation.

“Users only need to create their library once, and then all of their materials are available,” she says. “In terms of workflow, when we leave on a Friday and come back on Monday, there could be as many as 1,000 jobs waiting for us. Incredibly, we can get those jobs out the door and be ready for the next day with a clean sheet.”

‘I Can’t Believe You Did That’

“Feedback from staff and faculty has been great,” Hedgecoth adds. “I can’t tell you how many times one of our customers has said, ‘Wow, I can’t believe you did that.’ It makes the whole crew feel pretty good about their contribution to the college. I feel that our operation has made giant leaps towards progress with Digital StoreFront, providing a more efficient turnaround time to our clients.”

“Since the implementation of Digital StoreFront, I have seen a marked increase in productivity, and even employee morale,” notes Rachelle Agatha, Mesa’s vice president of administration. “Instead of just trying to keep up with the workload, Penny and her staff have started thinking about new products and services and ways to better serve the campus.”

Another productivity enabler with Digital StoreFront is its reporting capability. “In the past,” Hedgecoth says, “it could take someone more than 100 hours a month to assemble the information we needed to submit to accounting for chargebacks. Now we simply generate a report in a few minutes, convert it and send it off. You can’t even compare the two processes.”

Hedgecoth and her team are looking forward to moving into the new facility and making the operation even more efficient. She says Mesa College is pleased with the in-plant’s ability to provide quality products at lower prices than outside printers.

“Already we have the bandwidth to start thinking about new products and services we can offer the college, whereas before, we were just trying to keep up,” Hedgecoth says. “It’s a whole new world for us, and the future is bright.”