Enhance the Customer Experience at Your In-plant

Howie Fenton

In most in-plants, competitive pricing is essential because the facilities management and outsourcing companies will claim your prices are too high when they try to interest management in their services. So writes Consultant Howie Fenton in a new blog for Rochester Software Associates.

However, price competitiveness is only considered a critical factor in companies with average customer satisfaction, he continues. Companies that truly delight the customer are less susceptible to complaints about price competitiveness.

To learn more about how your in-plant can provide a superior customer experience (and charge more for your services), read the full blog here.