Good Service, Good Deals
According to in-plant managers, quality service from their paper vendors is as important as a quality product.
How paper vendors service their customers is just as important as the grade, stock and quality of the paper they sell. At least that's what managers told In-Plant Graphics during several recent interviews.
Morton McGovern, supervisor of printing and office machines at Allendale Insurance in Johnston, R.I., says his vendor is so flexible that he can call anytime and get what he needs.
"If I need a sample really quick they'll send it to me without a problem," he says.
But not all managers are thrilled with their vendor's services.
Paul Kurzynowski, manager of Reprographics at University of Nevada-Las Vegas, says that even though he's satisfied with his four vendors, lack of human communication can make order-taking difficult.
"When I call, I constantly get shuffled around and sometimes never get my questions answered," he says. "I want to be able to call one number and talk with a real person."
Our conversations with managers about their paper-buying practices and experiences were quite revealing—and pertinent, since managers are not going to stop buying paper any time soon. In fact, according to the 1997 IPG paper buying survey, nearly 40 percent of respondents are buying more paper than they were five years ago.
Read on to find out what goes into in-plant paper-buying decisions.
Duckwall Alco Stores
Paying a fair price for paper is job one in most in-plants because of restrictive budgets.
"I try to get the best price possible, and there's enough competition out there to get the best for your shop," explains Walker about the Abilene, Kan.-based Duckwall Alco Stores.
She deals with three vendors, tells them what she wants and obtains bids. It's that simple. To make paper buying even more convenient—and cheaper—her shop uses one multi-purpose paper that can run in both the offset presses and copiers.