Manager Profile Ken Baker
Ken Baker started Office Services as a one-man act. In his 37 years there, he has built it into an award-winning 19-employee operation.
by BOB NEUBAUER
You wouldn't know it by his accent, but Ken Baker was born in London, England.
"I was a war baby," says Baker. "My mother came over on the Queen Mary, and I came with her."
For one who came from so far away, though, Baker is perhaps most well known in Colorado Springs for how long he has stayed in one place. For the past 37 years, he has served as manager of Office Services for the city. What's more, he has built that department up from a one-man show to a 19-employee operation that has been rated number one in customer service in the city for three years running.
The secret to his success?
"I like what I'm doing, and I like to keep up with the changes that are taking place in technology," says Baker.
In a way, he owes it all to his father. A military man, his dad met his mother in England and eventually brought her and their son across the ocean. The family moved around a lot before ending up in Colorado Springs in 1958, when Baker was 14. Soon after that, Baker was introduced to the career that would take him into the 21st century.
"My father used to be a service person for Addressograph-Multigraph," recalls Baker, "and he said to me, 'You want to earn some extra money? I have a job for you.' "
That job was printing bus schedules for the Colorado Springs Transit Company. The company had a press; it needed an operator. After some instruction from his father on the basics of platemaking and press operation, Baker took the job.