Making the Big Plays
Sarantakos describes novelty sales as more of a management function, working with customers to ascertain and fulfill what they want.
"We provide a wide range of products," he claims, noting that some of the department's biggest customers are housing and resident life, as well as admissions.
"If you're not into novelty sales, you're missing the boat," he opines. "At the end of the day, it's a profitable business, and that's another way to meet the needs of your parent organization."
Right Sizing Equipment
Yet, he also keeps in mind that bigger isn't better in every case. For example, while the in-plant has kept its satellite copy centers open, it has scaled back work there considerably.
"We got rid of a bunch of equipment that was oversized but under-utilized there and shifted that work to equipment [at the main facility] better able to handle those higher volumes," he says. The in-plant is also educating customers to print smarter in support of campus-wide print reduction initiatives.
Jobs produced at the main facility for satellite centers are typically printed overnight and delivered via courier the next morning. "We proved to the staff at the satellites that their customers are taken care of, that jobs will be in on time, and that they won't catch flack. We run three shifts, 24 hours, and we can get a lot printed."
Overall, demand for services will likely continue to rise. According to Sarantakos, the university is in a growth spurt resulting from new on-campus construction related to the weather industry. Beyond serving university campuses in Norman and Tulsa, as well as its Health Sciences Center, the in-plant also insources work from other universities, as well as state government and non-profit agencies.
The in-plant supports the community by doing work for charitable organizations and events (particularly those in which staff members are involved) such as the American Cancer Society, Habitat for Humanity and the United Way.
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