Refocus On Your Customers

An in-plant manager's primary job must always be customer service. Whether you realize it or not, you are—first and foremost—the customer service and marketing manager for your department. I believe most successful in-plant managers have strengthened their customer focus in the past few years. But I think it's time for us to revisit this area again. Let's check to see what has been working well and where we need to improve. It's time for us to recheck our transits; time for us to refocus on our customers.