Survey Your In-plant's Customers

During a webinar last week by PagePath ("5 Steps to Avoid University In-plant Outsourcing"), Adam Witek urged managers to be proactive about showing their value to upper management. One way to do this, he said, is to compile data collected through customer surveys. But once you get the results, don't just read them and stash them away; make sure you act on the results and make appropriate changes to address them.