The Way West Won
Dedication to his organization, great customer service and a plan for the future all helped West Barton become Manager of the Year.
by CHRIS BAUER
DEDICATING MORE than three decades of his life to printing at Brigham Young University, West Barton is not only a well-known figure on the BYU campus, but also all around the in-plant community. He recalls that this air of recognition expanded after In-Plant Graphics named him Manager of the Year in 1996.
"People tended to recognize me more and ask more questions," Barton says, remembering working extensively with his peers and being used as a sort of "educational stepping stone" at conferences and industry events after winning the award. And the university community took notice, too.
"It goes a long way to give you credibility," Barton notes. "It helps you especially on the local level." Not that Barton needed this award to earn respect from his customers. Judging from the great number of letters IPG received raving of Barton's commitment to customer service and his leadership abilities, his past actions have gone beyond what any award might bring.
Back in 1996 Barton was director of Print Services, overseeing 43 full time employees, 90 part time students and a budget of $5.5 million at the Provo, Utah-based shop. A sizable operation in its own right, it pales in comparison to what he has built today.
An in-plant innovator, Barton has since merged the Print Services department with the university mailing operation, and now is the head of both divisions. Now known as the Print and Mail Production Center, the in-plant boasts a staff of 63 full time and 120 part time employees, and a budget of over $9 million. Barton decided to merge the two departments to cut down on traffic on campus and to save the university money. Employees now are cross-trained to thrive in both the mail and printing realms.