Nikki Hiller

Nikki Hiller

Nikki Hiller is director of Ricoh USA’s Business Consulting Practice, Commercial and Industrial Print. She has 30 years of experience optimizing print, mail, and communications operations across in-plants, healthcare, education, and commercial environments.

Business Management

Less Friction, More Value: Expand Services to Meet Modern Job Demand

August 20, 2026 at 11:06 am

By expanding services, bringing outsourced work in-house, and continuously improving workflows, in-plants can strengthen their value to the organization and build a stronger case for future investment.

Business Management

Less Friction, More Value: A Practical Path to Modernizing Your In-plant

August 19, 2026 at 3:58 pm

Modern workflow tools give in-plants more than automation and speed — they reduce friction, free skilled staff for higher-value work, and provide the data managers need to prove their operation’s value.