Business Management - Industry Trends

The effects of bad customer service are disastrous. Surveys show 78% of customers ended a business relationship because of poor customer service. Think about what this could do to your in-plant.

INTERACT 2019 is part of Ricoh's commitment to invest in delivering exceptional customer experiences that allow customers to best leverage their investment in Ricoh solutions.

Marco Boer outlines his latest takeaways about production inkjet printing and what’s prompting the ‘second wave’ of adopters to invest.

Globally 40% of printers stated their company economic condition was “good” in 2018 compared to 13% who described it as “poor.”

I had jury duty a few weeks ago. I seem to get “randomly” picked for it every three years like clockwork, while half the people I know have never been summoned. I’m just on the reliable list, I suppose.

He joined the former GATF in Pittsburgh as Assistant Education Director in 1965 and was Director of Special Programs from 1986-1996.

Last week at the ACUP conference, attendees learned about an intriguing competition that challenges university students to create an innovative alternative to a current document or information process at their university.

It’s difficult to know where to begin Print+Promo’s 2019 State of the Industry Report. For the past two years, one man has overshadowed the political stage: Donald J. Trump. Long before the 45th president of the U.S. vowed to “Make America Great Again,” he didn’t hold back when it came to pro-business stances.

More than 100 higher-ed in-plant managers attended the Association of College and University Printers conference in New Haven, Conn.

More than 120 print providers — including nearly two dozen in-plants — attended the 7th annual Inkjet Summit in Ponte Vedra Beach, Fla.