The recent Association of College and University Printers conference may have taken place in sunny Phoenix, Ariz., but it was no vacation. The 82 managers who traveled there from all over the world came for answers and advice on how to keep their in-plants thriving in these trying times. The three days of intensive educational sessions did not disappoint them.
The first thing he noticed was the door. A thick, wooden, swinging door, it separated the print shop from its customers in Arapahoe County's government offices, sending the clear message that no one but in-plant staff was allowed to pass.