ASK BILL Neff about the key to his success over his long printing career and he'll tell you it's his ability to listen—to customers and coworkers alike. His prowess at solving problems, his knack for adding just the right services to his in-plant—it all comes down to paying attention when people talk, and not being afraid to ask, "What more can I do to help?"
Arlington, Va.
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 170 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.
State government printing managers gathered in Washington recently, not to discuss politics, but to chart courses into the future. From Web sites to electronic forms, the talk at the recent National State Publishing Association conference centered largely around digital technology and how government in-plants can put it to use. Hosted by the U.S. Government Printing Office (GPO) and organized by Andrew Sherman, director of the GPO's office of congressional, legislative and public affairs, the 22nd annual conference took place in Arlington, Va., just across the Potomac River from Washington, D.C. It featured several of GPO's most knowledgeable employees giving presentations on CD-ROMs,
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