San Antonio, Texas

Tony Seaman, director of Brand Creative Services at the University of Mississippi, has been elected to the position of president-elect for the In-Plant Printing and Mailing Association. He will become president of the IPMA in the spring of 2012.

Rob Lilley spent seven years learning graphic arts in the army. He uses his military experience to manage New Jersey Transit's in-plant. Rob Lilley discovered his love of graphic arts in a very unlikely place—the United States Army. Now, as manager of print graphics at New Jersey Transit, he uses his military skills to run an efficient—and growing—in-plant. Under Lilley's management, the in-plant grew from 5,000 to 25,000 square feet, and went from producing 16 million pieces a year up to 44 million pieces, mostly schedules, forms and stationery. Lilley, 51, was born in San Antonio Texas. His father was an engineer whose

USAA San Antonio, Texas Annual Sales/Budget: $38 million Full-time employees: 305 Jobs printed per year: 36,000 For the employees at USAA Publishing Services, an increased workload is to be expected. The customer base, which stands at over 3.5 million people, grows by up to eight percent annually. But with a cap on the number of employees at the shop since 1992, that increase in work must be handled by the current staff. "We expect capacity to increase with our volume growth but expect staffing to remain constant," explains Jack Mondin, executive director of publishing output services. "That means...we cannot continue to do business the way we have

USAA San Antonio, Texas With a customer base of more than 3.5 million people—a figure that grows every year at a rate of 6 to 8 percent—the USAA in-plant in San Antonio, Texas, is kept busy on a daily basis. This insurance and financial services company's in-plant department was founded about 40 years ago to primarily print business forms and declaration pages for automobile policies. Today, the operation boasts a 40,000-square-foot facility and averages 36,000 jobs per year—a figure that is expected to grow annually, according to Jack Mondin, executive director of publishing output services. Despite this anticipated growth, Mondin put some pressure