Santa Fe Springs, Calif.

Cigna Charleston, S.C. STARTING OUT with several small in-plant facilities at locations across the country, Cigna Printing & Distribution eventually centralized into one main printing shop located in Charleston, S.C. This is where the majority of the insurance company's printing work is done today, although there is one smaller in-plant located in Santa Fe Springs, Calif., and a few copy centers spread throughout the nation. The in-plant serves about 50,000 Cigna employees, according to John Panhorst, who oversees printing in both in-plant locations. The majority of in-house work is black and white, he says. What's the in-plant's secret of survival? "We