A Good Listener Hartman

You can't just sit there waiting for customers to find you. They'll find the local quick printer first. Promote your in-plant. Here's how. By MIKE LLEWELLYN &012; "Upper management has a hard time understanding why we would need a sales staff," says Manager Russell Gayer. It's a busy morning at Tyson Food Corp.'s Printing Services Division, down in Springdale, Ark. But Gayer says it could be busier—a lot busier. "The company loses people over a period of time, whether they retire or find other jobs, or whatever," he says. "A lot of times the [new] person that comes in doesn't know what