Dan Manderscheid

NOT EVERY in-plant offers mailing services for its clients. Prior to 2005, for example, the in-plant at The Stelter Co.—a marketing firm in Des Moines that works with non-profit organizations—simply shipped printed material back to clients or handed it over to an outside vendor. But Dan Manderscheid, who joined Stelter in October 2004 as a mail processing specialist, says that outsourcing mail didn’t make sense given that the company was otherwise a one-stop shop with artists, Web designers, editors, legal counsel, marketing professionals and print operators on staff. In January 2005, Stelter purchased an inserter, two address printers and Pitney Bowes SmartMailer software,