Gault

According to in-plant managers, quality service from their paper vendors is as important as a quality product. How paper vendors service their customers is just as important as the grade, stock and quality of the paper they sell. At least that's what managers told In-Plant Graphics during several recent interviews. Morton McGovern, supervisor of printing and office machines at Allendale Insurance in Johnston, R.I., says his vendor is so flexible that he can call anytime and get what he needs. "If I need a sample really quick they'll send it to me without a problem," he says. But not all managers