Liz Messner

Insourcing can save your in-plant. Find out how from managers who have done it. In the early '90s Liz Messner noticed an alarming trend: In-plants everywhere were being shut down. Her own in-plant at the Hospital and Health System Association of Pennsylvania Service Co. (HAPSCO) could well have been the next victim. Fortunately, though, HAPSCO had decided a few years before to let her Harrisburg, Pa., in-plant start insourcing printing from outside organizations. That decision, says Messner, has kept the in-plant in business. "Had we not gone outside and brought work in...we would not be here today," declares Messner, senior director of

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