Ralph Gossard

Customer-oriented, technology-focused and always looking for ways to save the university money, Mike Loyd has worked hard to build LSU Graphic Services into a leading in-plant. Ralph Gossard routinely makes key business decisions using hard facts, so it isn't often he renders judgement based upon a gut feeling. But four years ago, Gossard—the associate vice chancellor for administrative services at Louisiana State University—decided to take a gamble when he selected Mike Loyd as LSU's Director of Graphic Services. "Mike did not really have the large weight of experience you would normally look for," says Gossard. "But I knew him well enough to know he