Rick Fiebiger

By anticipating the needs of its company, Best Buy's Print Solutions Group has become one of the top in-plants in the retail business. By Mike Llewellyn BEST BUY Corp., based in Eden Prairie, Minn., opens between 50 and 70 new stores every year, according to Rick Neumann, director of printing for the company's Print Solutions Group (PSG). With each grand opening representing $35,000 in new print and fulfillment business each year, on top of the corporate and insourcing work PSG already provides, it's little wonder the 110-employee in-plant ranked 15th on IPG's Top 50 list. In fact, PSG's process group is charged with staying

Best Buy Minneapolis, Minn. When a business is able to grow from $160,000 in sales to over $7 million in less than a decade some people might attribute the success to a midnight deal with the devil—or at the very least a trade for some magic beans. But for Rick Fiebiger, director of Best Buy's 83-employee Print Solutions Group, all it took was focus and attention. "You really need to run your operation like you would if you were a commercial printer," declares Fiebiger. "You've got to earn the business, you have to provide top-notch service and you have to measure your contributions