Answering the Outsourcing Question
A lot of the people I work with are confused about how to respond to “let’s close the print shop and save a bundle.”
There are a lot of excuses put forward to justify closing an in-plant. One frequently used excuse is the cost of new equipment and the organization’s inability or unwillingness to modernize. Investing in printing equipment drains resources that would otherwise be invested in “core business processes,” or so the argument goes.
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.