If I Wanted it Tomorrow, That’s When I’d Ask For it
As in-plant managers, aren’t we in the same boat? It’s not about getting stuff printed—it’s about helping customers be successful. It seems to me that we should take a page from the car salesman’s book. Maybe we should welcome what may appear to be unreasonable customer expectations. Maybe our mantra should be “I want your rush job so you can see how I can help you be successful.”
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.