They don’t know what we do!
Here are two questions we should all be concerned about:
• How do you know your print shop is doing a good job?
• How do you know it’s not?
The answer to the first question is fairly straightforward, as long as we can frame our performance in ways that demonstrate organizational contribution. The problem is that we often don’t do that. Sometimes we fall back to print-speak and try to tell management about the importance of JDF workflow, color curves or CIP4—things they could care less about.
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.