Want the Job Done Right? Call an In-plant Manager
To most of you, this probably isn’t an exceptional story. You guys provide this kind of service every day. It’s what in-plants do, and that’s the point.
Do you think that a commercial printer would have gone to as much trouble to find the job? Could you even reach them after hours, and if you did, would they be as tenacious? I think not.
When we are asked why our organizations need in-plants, these stories of extraordinary service tend to slip through the cracks. Being part of the same organization, sharing goals and working for a common purpose—whether it’s a Bowl Guide, a new product announcement, policy support materials, or whatever print your organization uses—leads to loyalty, commitment and knock-your-socks-off service.
And that’s what we do best.
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.