Washington Department of Printing to be ‘Studied’
This perception is unfortunate because, on the surface at least, Printing is doing a good job. In addition to offset and digital production, Printing offers a copier program to leverage pricing and manages a managed print services project to help state agencies right-size office multi-function devices. And its sales-per-employee ratio, $238,000, is 60% higher than the average for the commercial print industry.
BERK’s proposal mentions including Howie Fenton and Tim Fischer of NAPL for their professional expertise, and that may be a good thing. But it also raises the question: Why were organizations like NAPL—which are clearly qualified to be subject matter experts—excluded from the queue of consultants that were allowed to be prequalified?
It’s too early in the process to predict outcomes, but make no mistake, the “O” word is a part of the consultant’s charge.
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.