Starting A Clearance Center
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For universities, is the service mandated by policy or is it voluntary?
This may seem like a strange question, but it does affect the way some offices are managed. Mandated offices don't necessarily need to market themselves as a service, although they may do so, because their customers don't have a choice. These offices are more likely to be supported by funding than voluntary compliance offices. Operating as a business with expenses and competition, voluntary offices must keep costs low, efficiency high and service at the forefront to secure a solid customer base.
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