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Share what you learn with employees and executives, as well as with survey respondents. Let them know what you intend to do with their feedback, then act on it. Remember to survey not just once, but on a regular basis.
As an in-plant manager, think of your customers as partners. Encourage customers to think of you as their partner, as well. Service is critical to the success and stability of an in-plant. Establish representatives who are aligned with the big users of your in-plant. Take advantage of that opportunity to solidify relationships and educate those groups on your capabilities and value.
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