Gordon Rivera

When faced with an extensive project requiring some serious wide-format printing, this small in-plant buckled down and brainstormed.

What is your philosophy of quality, and what are you intentionally doing to combat poor quality issues?

Is the contract proof relevant today? Should we stop offering hard copy color proofs altogether?

Gordon Rivera gives a personal example of Six Sigma concepts in action by relating his recent car-shopping experience during which one

As managers of in-plants, we have to focus on strategy and operational efficiency in order to be relevant.

A poor culture of quality can be costly, analysis of operational efficiency can help managers identify and address problems.

It's been a rough road the last several years for in-plant printers. Disruptive technologies, economic uncertainty and the threat of being outsourced have taken their toll.