Joseph P. Truncale, Ph.D.

Productivity gains are reshaping hiring strategies, but the real challenge lies within. Here’s why skilled leaders are still essential.

As the saying goes, "What gets measured, gets done." Organizations seeking improvement need to accurately assess both their operations and their culture. Here are some good places to start.

In working with a rapidly growing client company, the subject of continuous improvement was added to the “issues list.” As they continue to add and grow key accounts, mistakes borne of the need for speed are predictable.

Technology is only as good as the people behind it. Without a well-defined process, a new system will likely be seen as a useless layer of complexity for your team. Here are some tips to help get members on board when implementing new technology.

It's not uncommon to begin a strategy and planning session with a thorough assessment of the organization’s strengths, weaknesses, opportunities, and threats (SWOT analysis). But perhaps it's time to fine-tune how we assess our businesses in order to yield more successful strategies.

One question I like to ask business leaders is this: “How do you gather, analyze and apply feedback from key stakeholder groups, specifically customers?” The most prominent answer is surprising.

After a recent shop tour, I asked the company owner how they manage to maintain such a clean, first-class facility. “We wouldn’t have it any other way,” he said. “We work at it. After all, it’s our brand.” What does the look of your shop floor say about your operation?

There is a fair amount of discussion these days on the challenge of employee engagement. And while there are many organizational techniques available to leaders, here is one method that can have a great effect on your team.

There is a strong consensus among business leaders that future investments will primarily involve technology resources and applications. Here are seven measures leadership teams can use to help guide these important discussions and lead to better, more informed decisions.

In a recent study of sustained business success in organizations, the characteristics and traits of executive leaders was an area of particular focus. While personality matters, there are four traits which form the foundation for leadership success. The impact they have on printing industry organizations is huge.