October 1, 2000
After outsourcing its printing, the University of Central Florida endured a nightmare of inefficiency and expense. Now the in-plant's back and customers are happy again. Back in 1993, the higher-ups at the University of Central Florida, in Orlando, looked at the books one day and were shocked to discover their in-plant was running a deficit of more than $100,000. Even though they subsequently learned the print shop manager was pilfering funds—and driving up the negative numbers—upper management decided to bring in outside help. "The print shop's account was so far in the hole that outsourcing was the only way they saw of
