Dan Thurke

To effectively compete in a cut-throat world, in-plants must learn to operate like any other business, concentrating on cost, quality and customer service. There was a time when in-house print shops had it made. They knew work would keep flowing in; all they had to do was sit tight and wait for it. Incredibly, even as companies trip over themselves in their haste to outsource "non-core" operations, some in-plants are still pretending to live in that dreamy time of eternal job security. Unfortunately, their dream is destined to take a nightmarish turn unless they wake up and start running their in-plants more like