Kent Swagler

At Metro, the transit agency serving the St. Louis region, the five-employee in-house printing and mailing facility recently executed multiple, multi-faceted initiatives that have resulted in improved quality, increased efficiency and major cost savings. The in-plant has been supporting Metro for more than 20 years, producing platform schedules, training and employee documentation/manuals, forms, business cards and stationery, newsletters and board meeting materials, among other jobs. The facility also houses a full-service mail center. Both printing and mailing functions are considered part of Metro's Office Services department.