Temple's Kane

If you want to keep your customers, you'd better make life easy for them. Many in-plants say online job submission is the answer. by Mike Llewellyn Just try telling a Los Angeles city employee he's got to get in his car, drive across town during rush hour and drop off a print order at the municipal in-plant when there's a quick printer right next door. Great price or no, he's not going to do it. "One of the challenges for in-plants is to offer the most convenient service possible," says Mike Leighton, director of Publishing Services for the City of Los Angeles. "Customers

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