UCSD's Fox

By Mike Llewellyn Managers say attention to detail and a focus on customer service have made their in-plants among the most respected departments in their organizations. One of the toughest, and seldom discussed, challenges for in-plant managers is the battle to win recognition and respect from their parent organizations. "A lot of managers think they're rated very low on the totem pole," says Mike Renn, assistant vice president for corporate services at Philadelphia-based Mellon Financial. But this isn't because they lack the expertise needed to win the support of upper management. Rather, Renn says commercial printers have the time and money to sit