Wayne Merritt

By focusing on customer service, Rick Wise helped boost business at his university in-plant. By Bob Neubauer If you ask Rick Wise whether or not he has enjoyed his three decades in the printing business, you'll get an enthusiastic "yes." "I don't have any regrets. It's been a wonderful career," says Wise, director of Printing Services at the University of Missouri-Columbia. But like many in-plant managers, he didn't have printing in mind when he first joined the working world. Wise was born in California—not the state, but a town by that name in his native Missouri (or "Missoura" as it rolls off his

These days, who can afford a new six-color press? At University of Missouri-Columbia Printing Services, it was just a matter of saving up. How can you buy a brand new six-color press without going into debt—or begging your management for money? Wayne Merritt knows. His in-plant at the University of Missouri-Columbia has just installed a new six-color, 40˝ Heidelberg Speedmaster 102 perfecting press. And he doesn't owe anyone a cent. "In the last four years we have managed to save enough money to buy it outright," reveals Merritt, director of Printing Services. The shop's savings, he added, were about $2