Colorado Named ‘Mail Center of the Year’ — Again
For the third time, the State of Colorado’s Integrated Document Solutions (IDS) operation was named Mail Center of the Year by the In-plant Printing and Mailing Association (IPMA). At the IPMA conference in June, held in the in-plant’s Denver home town, several IDS team members took to the stage to accept their award, which recognizes a corporate mail center for outstanding improvements.
IDS assessed more than 70,000 return tax notices and determined that the majority of the returns resulted from a change of address that was never updated in the Central Collection Services database. Additionally, the team found the current ACS (Address Change Service) endorsement was no longer working properly and needed to be integrated into the IMb (Intelligent Mail barcode).
At the completions of this assessment, the IDS and Central Collection Services developed a program that will increase ROI for all stakeholders and promote efficiency, while simultaneously maintaining the integrity of the program at the highest level.
“When developing a new partnership, you must build its core values around trust, respect and having the same mutual vision,” notes IDS Special Projects Manager Mike Sexson. “Without those core values as the foundation to build from, the partnership will not survive all the different elements that are encountered over time.”
The example above show how this mail team helped one state agency increase the efficiency of its mailing process, and improve that agency’s service to its customers. By learning from each other, IDS and CCS changed how mail is processed, increased efficiencies and provided a higher ROI back to the state overall.
As the United States Postal Service (USPS) introduces more complex changes to the rules, IDS has witnessed a significant gap in the “disconnect” with each agency and how best to process their mail. These customers have become increasingly reliant on internal mail operations for direction, and IDS has been there to assist in every way it can.
