Rush Jobs Present an Opportunity

No one likes dealing with a rush job. Customers who can’t keep to a schedule dump their projects on your in-plant and expect you to bail them out. How inconsiderate! And then, after you make a heroic effort to get them done quickly, they don't bother to pick them up for days!

Horror stories aside, Consultant Ray Chambers feels that rush jobs can actually be blessings in disguise. "Some of us see a rush job as an opportunity to add value, to show how an in-plant can contribute to the core purpose of the organization," Chambers writes, in his latest blog on IPG's site. "Rush jobs are an opportunity to demonstrate knock-your-socks-off customer service."

He talks about a lesson he learned early in his career that demonstrated why, as a support service manager, he needed to do everything possible to make his customer successful. Read the latest post in Chambers' "Management Counts" blog here.