Editor's Note Bad Service
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The technology, not customer comfort, would dictate the process.
Not long ago my wife and I checked the Web site of a restaurant chain and viewed the menu of the local establishment. Based on this we made a reservation. But when we got there, to our dismay, the items we had been salivating over were not listed on the menu. The befuddled manager explained that someone at headquarters must have made the slip. Sorry. Now what can I get you?
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