Editor's Note Bad Service
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I called my doctor's office the other day and was immediately put on hold. This is usually not so bad; I can do other things while waiting. But in this case a loud message kept repeating itself every 20 seconds, telling me the nurses were helping others and would be with me shortly. Over and over I heard this. It was very, very annoying. What's more, I realized that, since I was calling on my lunch break, the nurses were probably also at lunch, and instead of helping other callers, as I was being told they were (repeatedly!) they were really helping themselves to cheese steaks and would not be taking my call. After 20 minutes (that's 60 repeating messages) I hung up.
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