In-plant Problem/Solution: Iowa State University

Here’s how Gary Boyd, manager of Printing & Copy Services at Iowa State University, handled a common in-plant problem:

Problem: Keeping all employees informed as to what’s happening within the department and abreast of new issues and developments.

Solution: Frequent informal meetings with all employees during which we cover current issues and respond to questions. In addition, we provide a monthly Dashboard report to all employees that includes graphs and charts to show important data on how well the shop is doing. These charts show information like the financial performance, percentage of jobs delivered on or ahead of schedule, the overall customer rating, employee satisfaction rating, benchmark pricing with other printers, jobs outsourced by job type, percent of employees attending external professional development and the cost of jobs reworked.