IPMA 2004 Education with a Dose of History

Johnson noted that people respond better when you combine your verbal message with a brief touch of their arm below the elbow for less than three seconds.

Frequent IPMA presenter Carrie Griffin, of Peopleware, animated the crowd by incorporating dance lessons into her session. She also talked about the different ways people communicate. Observe the behavior of the people you lead, she said, and communicate with them the way they like to communicate.