IPMA 2004 Education with a Dose of History

The in-plant, he said, is on a distribution list to be notified of promotions within the university. Each person who is promoted receives a congratulatory note from the in-plant and instructions on how to order new business cards.

Tonya Demerson, of the City of Denton, Texas, markets her in-plant by writing articles about the shop for the employee newsletter. When the in-plant rolls out a new service or holds an event, she sends e-mail notifications to customers. She also participates in annual department meetings to discuss the future needs of customers.