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"People weren't pleased with the service and the quality," McFarland maintains. "The costs in general for the company were going up because you had people getting frustrated and...going out and purchasing [printing] on their own, and not getting any efficiencies."
For 22 long months this state of affairs continued, until finally Blue Cross Blue Shield had enough.
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- People:
- Nina Stephens
- Sandy McFarland
- Places:
- Nevada
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