Nina Stephens

The in-plant at Blue Cross Blue Shield of Colorado and Nevada used to be run by a facilities management firm. No more. The FM was kicked out, and now the in-plant is thriving. by BOB NEUBAUER Like most companies, Blue Cross Blue Shield of Colorado and Nevada looks for ways to cut unnecessary expenses. So when an outsourcing firm proposed taking over the insurance company's in-house printing and mailing operations in 1991—with promised efficiency increases and reduced costs—upper management took the bait. Two years later, with print quality plunging, costs soaring and service withering, the company made a bold but ultimately wise move. It