Smart Management in Colorado
While Imaging Services, the in-plant for the University of Colorado-Boulder, has been dedicated to offering high-quality, full-service printing to its campus since 1923, the shop has never worked smarter than it does today.
This boost in intelligence can be attributed to the shop's print management information system (MIS) from EFI, contends Manager Al Goranson.
The university in-plant first implemented EFI's Pace system for the shop's core print MIS activities about nine years ago. The shop utilizes Pace's estimating, price list quoting, production, accounting and reporting modules.
It later integrated EFI's Digital StoreFront for customer-facing, Web-to-print job entry. For Imaging Services' internal customers, Digital StoreFront provides an easy and seamless way for them to submit new jobs, or modify and reprint existing documents.
"The Digital StoreFront has leveraged a lot more business for us, and we are really happy about that," Goranson reports. "At the same time it has reduced my need for staffing."
Essentially, customers are writing their own job tickets by using Digital StoreFront, freeing up the in-plant's nine full-time employees and 10 part-time student workers to handle other tasks. The complete, integrated workflow provides more versatility in creating jobs and getting them completed in the most efficient manner possible.
"By having customers input the specs of what they want, that translates directly to my Pace engine and generates a job order," Goranson explains. "So we don't have to touch it. That has been the real advantage."
Goranson says that about 90 percent of the shop's customers look at the online ordering option favorably. For the small percentage of customers that are not as computer savvy, the in-plant still will take orders via email or fax.
"But those types of orders have reduced significantly," he maintains. "Online ordering works for most people."
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