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To me this position begs the question: What is best for the organization? If the commercial source were the low-cost source, why wouldn't you use it? The role of the in-plant should be to provide high-quality print collateral for the parent organization at the lowest cost. Very few, if any, shops can be the low-cost producer on every type of order. The role of the in-plant manager becomes one of recognizing those jobs that are not a good fit for his/her equipment and buying them.
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