Sick of poor service and price increases, Georgia-Pacific kicked its outsourcing firm out and brought its in-plant back to life. By Bob Neubauer The old joke goes: Price, Quality or Service: Pick any two. A few years ago, Georgia-Pacific couldn't even get those two from its print provider. The facilities management firm with which Georgia-Pacific had contracted—so full of promises in the beginning—had gradually revealed itself to be less than fully committed to the company's interests. Andy McDonald puts it more bluntly: "It really was a disaster," declares McDonald, manager of administrative services. "They did not work with the business units or
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