Bob Hulett

From CD-ROM reproduction to labeling innovation, Beckman Coulter Central Printing Services has advanced to meet its company's changing needs. By Bob Neubauer Just because your in-plant has been in business 45 years doesn't mean you've got it made. You have to be willing to change when your company's needs shift. That knowledge has driven Beckman Coulter Central Printing Services to look in new directions in recent years. Not only has the 25-employee in-plant picked up new business in CD-R duplication—outmaneuvering a local supplier in the process—but it has innovated a label printing process, making its label supplier take notice. Operating out of a

In-plant managers share how they've convinced customers to leave hard copy behind. By Mike Llewellyn It's a shame some customers have to make it so difficult for a manager who's trying to make their lives easier. For example: you know that sending a job electronically to the in-plant over the network is far easier—and faster—for customers. But still some of them insist on bringing you hard copy or dropping off disks. You can't really blame them—they're not trying to make your life miserable. They're just afraid of using the network. It's your job to put them at ease. One-on-one Interaction Most in-plant managers